All sales made on Curricula Exchange are considered to be final and binding as we do not have the ability to cancel your order. Thus we do not accept any order cancellations once the order has been paid.
Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation or return and whether they provide a full refund excluding any admin fees and transaction fees that have already been incurred. In addition, do note that the admin fee collected by the Curricula Exchange is a fixed fee for facilitating a sale and thus can not be refunded. However, in rare cases where the actual item has significant discrepancies from the item description (except on custom made items) or is undelivered, please refer to our dispute policy.
If there are any significant discrepancies in the item, you should contact the seller directly. The seller should address your concern and offer a solution, such as offering a replacement or trading for another item. Please note both Curricula Exchange and PayPal do not cover returns on custom made items that have a discrepancy between the description and product.
If both you and the seller have agreed on returning the item, you should take note of the following.
If you are unsatisfied with the resolution provided by the seller, you can read PayPal's policies and contact them here.
- You must return the item in the exact same condition in which it was received.
- It is your responsibility as the buyer to pay for the return cost of shipping.
- You, as the buyer, need to pay for any customs charges incurred on the returned item.
As part of the mediation process, make sure to save the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin at this point so that you will be protected by our Terms of Service.