How do I sign up?
Making an account is free. Simply make an account with your email address. When your account is confirmed, you can purchase and/or list your items. There isn't a lot of difference between the basic account and seller account. A seller account gives you the option to list your items and also see which items have sold, track your sales, your best sellers, and the number of views you have per item, whether you list a little or a large volume. If you may possibly list anything in the future, we suggest just setting up a seller account.


I forgot my password. How do I reset it?
You can reset your password through the forgot password option.
What is an invoice ID?
An invoice ID is a number generated for your reference after every successful checkout. A particular invoice ID may include multiple items that you have bought from multiple sellers in a single checkout.
What is an order ID?
For every successful checkout with an invoice ID, all the items that belong to a particular seller will be consolidated to a single order ID. Therefore, if you bought multiple items from a few sellers in a single checkout, you should receive a few order IDs.
What are Delivery options?
Delivery options are a list of seller defined delivery methods that you can receive the item by. Some of the delivery options will have added cost. It is generally USPS.
What are the different order statuses and what do they mean?
There are different order statuses for different delivery types.For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the seller has picked and packed, he can change the item’s order status to “Ready for pick-up”. The marketplace will automatically send an email to inform you to pick-up his item at his selected pick-up location.
3. Completed – once you have picked-up his item, seller will set the item’s order status to “Completed”.
4. Refunded – seller will set the item’s order status to “Refunded” when he has made a refund to you.

For delivery, the order statuses are:
1. Paid – after you have successfully make a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Delivered – after the seller has shipped/couriered/delivered the item, he will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that your item is on its way.
3. Refunded– seller will set the item’s order status to “Refunded” when he has made a refund to the buyer.
There are different order statuses for different delivery types.For pick up, the order statuses are:
1. Paid – after you have successfully made a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Ready for pick-up – after the seller has picked and packed, he can change the item’s order status to “Ready for pick-up”. The marketplace will automatically send an email to inform you to pick-up his item at his selected pick-up location.
3. Completed – once you have picked-up his item, seller will set the item’s order status to “Completed”.
4. Refunded – seller will set the item’s order status to “Refunded” when he has made a refund to you.

For delivery, the order statuses are:
1. Paid – after you have successfully make a payment, the marketplace will automatically create an invoice ID and order ID and tag each item order status as paid.
2. Delivered – after the seller has shipped/couriered/delivered the item, he will set the item’s order status to “Delivered”. The marketplace will automatically send an email to inform you that your item is on its way.
3. Refunded– seller will set the item’s order status to “Refunded” when he has made a refund to the buyer.
Will I be charged any fees for making a purchase?
You, the buyer, will not be charged any admin fees by Curricula Exchange. 
You are only responsible for other related charges related to the purchase including taxes, shipping, and customs if applicable, and not limited to charges invoiced by the seller, freight forwarders, or by the tax authorities.
How do I check my order statuses?
Simply hover the cursor over your profile to activate the drop down bar and click on “Purchases.” This opens up your Purchase History page where you can access details of orders that you have placed, including invoice ID, timestamp, item, qty, delivery method and order status.
How do I make a credit/debit card payment?
Click the shopping cart on the top menu bar. After selecting the items that you want to checkout, fill in your delivery details which include your name, notification email, contact number and delivery address. If you are using an account, these details should already be prepopulated for you. Next, review the order details once last time before clicking “Proceed to payment”. Check the payment details and click “Pay now”. A pop up box would appear so that you can fill in your credit card details. Once the payment is done, you will be redirected back to Curricula Exchange’s site.
Are the credit/debit card payments stored at Curricula Exchange?
Curricula Exchange does not store nor handle any credit card details on our site. Our PCI level 1 compliant partners hold all financial data securely; no one can access it, not even us.
How do I know that my online payment is secure?
Curricula Exchange uses Secure Socket Layer (SSL) technology which ensures that all connections on Curricula Exchange’s server remain encrypted. This explains why the website address begins with “https” instead of “http.” Our website and app is secured using a RapidSSL Wildcard Certificate. This ensures all information you send using our app will be encrypted. Please click the “padlock” icon on the web browser for more details on the security certificate. Curricula Exchange also do not store any credit card details and payments are processed through PayPal. Our PCI level 1 compliant partners hold all your financial data securely; no one can access it, not even us.
Can I cancel my order and get a refund?
All sales made on Curricula Exchange are considered to be final and binding as we do not have the ability to cancel your order. Thus we do not accept any order cancellations once the order has been paid. Please contact the seller directly if you need to have your order cancelled. It is up to the seller’s discretion whether he/she will allow a cancellation and provide a full refund excluding any admin fees and transaction fees that have already been incurred. In addition, do note that the marketplace fee collected by the Curricula Exchange is a fixed fee for facilitating a sale and thus can not be refunded. However, in rare cases where the actual item has significant discrepancies from the item description or is undelivered, please refer to PayPal's policies and contact them here. Further communication must be exclusive with the admins at Curricula Exchange to be covered under our terms of service.
I did not receive my item, what am I supposed to do?
If you did not receive an item, you need to make a report to the seller by contacting him/her directly. The seller should address your concern and provide updates on the delivery of the item and it's tracking information. If you find that the seller’s response is unsatisfactory, read and understand PayPal's policies and contact them here. You should always communicate at this point through the admin so that you will be protected by our Terms of Service.
The item condition has significant discrepancies from what was stated in the item description. Am I able to get a refund?
If there are any significant discrepancies in the item, you should contact the seller directly. The seller will address your concern and offer a solution, such as offering a replacement or trading for another item. Please note both Curricula Exchange and PayPal do not cover returns on custom made items that have a discrepancy between the description and product.
If both you and the seller have agreed on returning the item, you should take note of the following.
  • You must return the item in the exact same condition in which it was received.

  • It is your responsibility as the buyer to pay for the return cost of shipping.
  • You, as the buyer, need to pay for any customs charges incurred on the returned item.
If you are unsatisfied with the resolution provided by the seller, you can read PayPal's policies and contact them here.
As part of the mediation process, make sure to save the chat history, item description, photos of the item provided by both you and the seller, and any other information about the item that you and the seller have provided. You should always communicate through the admin at this point so that you will be protected by our Terms of Service.
How do I sign up as a seller?
Simply click on the “BE A SELLER” tab on the top menu bar.
1. Sign up by using either your Facebook or Google+ account
2. Fill up your profile details
3. Add a delivery address (your item will be sent to this delivery address when you purchase an item from CurriculaExchange as a buyer)
4. Link with your Stripe account (this is the account that you will receive your payments with)
5. Add your delivery options and/or your preferred pick-up location
6. Click save

Congratulations, you are now a seller on Curricula Exchange and can start uploading your first item. 
How do I sell something on Curricula Exchange?
Simply click on “BE A SELLER” on the top menu and sign up from there! Once you have filled in all the mandatory fields, you will be able to start listing your items immediately!
1. Upload the items that you want to sell. Set your price, category and choose the delivery methods/pick-up locations for this item
2. Be informed immediately when someone has purchased your item
3. Payment made by the buyer, minus the transaction clip to Curricula Exchange, will be transferred to you immediately
4. Fulfill your order and update your buyers on the latest status using our order management system
5. Get useful business insights such as your sales history, best-selling item and other analytics to optimize your business
How do I list an item?
You can list an item by clicking on “BE A SELLER” on the top menu bar and signing up as a Curricula Exchange seller. Once you have successfully on-boarded as a seller, click on “upload” under the “Seller” drop down box.
Provide us with all the relevant details such as the item category & sub-category, name, price, description, quantity, image and the delivery options.
Once you are happy with your listing, click on “SAVE” and your listing will be published.
So what are you waiting for? Start listing your first item on Curricula Exchange now!
Can I denote my items in another currency?
No, unfortunately not. The current default currency on Curricula Exchange is USD, and we do not accept any other currencies at this point in time. Do set up your Stripe account in United States and configure the currency in Stripe as USD. If not, you might incur additional charges arising from foreign exchange differences between USD and the currency in your Stripe account.
Why can’t I log in to my seller dashboard?
If you can’t log in to your seller dashboard, it might be because you have been banned by Curricula Exchange. You can raise a case by contacting Curricula Exchange directly.
How do I edit my item information?
1. On your seller menu, click on the “Your Items” tab to access all your items.
2. Choose the item you want to edit, and click on the sign.
3. You will be redirected to your specific listing’s details page.
4. From there, you may edit any details you would like.
5. Once you are happy with the new details, click on “Save” and your edits will be reflected.
Can I add a few delivery addresses, delivery options and pick-up locations?
Yes, you can definitely do so. If you add more than one delivery address during the sign up process, you have the choice of selecting your preferred address during the checkout process when you purchase an item from Curricula Exchange as a buyer.
If you add more than one delivery option, your customer has the choice of selecting their preferred option when purchasing an item from you. You can always add more delivery options or pick-up locations by first navigating to your user settings through you profile’s drop down bar before clicking on the “Delivery methods” tab. Alternatively, you can add new options whenever you are uploading items onto Curricula Exchange.
What is the purchasable button for?
If you receive any complaints from customers regarding a particular item or it is still not ready for sale at a point in time, you can temporarily remove it from the marketplace using the purchasable function. Once you switched the purchasable button to “NO”, your item will no longer be visible and searchable on your marketplace. In addition, buyers will not be able to check out the non-purchasable item.
Why can’t I find the right category for my item?
You are only able to add an item under a particular category or sub-category that is listed. Some items may not be an exact match or may match more than one category. Choose the category that seems to be the most appropriate for your item and that will be searched and found most easily by people searching for that particular item. 
How do I keep track of my sales?
Click the “Sales” tab on the seller menu to access your sales page. Here, you are able to view the total quantity and revenue earned for each item that you have sold.
How can I keep track of orders that I receive?
Click the “Orders” tab on the seller menu to access your orders page. You are able to view the relevant details for each item order that you receive, including the Order ID, Invoice ID, Timestamp, Item, Quantity purchased. Click on any payment ID to dive into greater details.
Anytime you have completed a certain action to fulfill the order, you can change the order status by clicking on the drop down bar. In the event that you are fulfilling multiple orders at the same time, you can also mass update the order statuses. Simply check the boxes of the relevant orders and click on the “Change Status” button.
What do the different order statuses mean?
For pick up, the order statuses are:
1. Paid – after the buyer has successfully made a payment, an invoice ID and order ID would automatically be created and each item order status would be tagged as paid.
2. Ready for pick-up – after you have picked and packed, you can change the item’s order status to “Ready for pick-up”. The buyer will receive an email notification to remind him to pick-up his item at his selected pick-up location.
3. Completed – once the buyer has picked-up his item, you can set the item’s order status to “Completed”.
4. Refunded – you can set the item’s order status to “Refunded” when you have made a refund to the buyer.

For delivery, the order statuses are:
1. Paid – after the buyer has successfully make a payment, an invoice ID and order ID would be automatically created, and each item order status would be tagged as paid.
2. Delivered – after you have shipped/couriered/delivered the item, you can set the item’s order status to “Delivered”. The buyer will then receive an email notification that his item is on its way.
3. Refunded– you can set the item order status to “Refunded” when you have made a refund to the buyer.
Are there any subscription fees or listing fees on Curricula Exchange?
There are no charges for listing fees or subscription fees, so you can list as many item as you like for as long as you like. Also, you know upfront exactly how much your transaction will cost instead of mysterious and miscellaneous fees trickled through the process. PayPal, a third party payment manager, charges a small transaction fee for each transaction made. Curricula Exchange is a user supported marketplace. A marketplace transaction is a normal standard of 12%, and PayPal's fee is 2.9% + $.30. This allows for an exclusive home educator marketplace and secure transactions for you with protection against fraud.
How do I receive my Payout/Payment?
PayPal will automatically credit any Payout/Payment directly to your PayPal account after every successful transaction. PayPal will transfer funds to your bank account based on the schedule listed in your dashboard. For example, “Daily — 7 day rolling basis” would mean that charges processed on 1st March would be grouped together and deposited in your account on 8th March, and “Weekly (Monday) — 2 business day rolling basis” would mean that charges processed before a given Thursday will be grouped together and deposited in your account on the following Monday. Your transfer schedule can be configured to simplify your accounting. We currently offer the option for funds to be transferred daily, weekly (on a custom day of the week), or monthly (on a custom day of the month). You can see all attempted transfers made by PayPal to your bank account on your dashboard.
PayPal states that a transfer has been submitted, but I have not received the money in my bank account yet. What is going on?
PayPal submits transfers every day, but most banks will only process the transfer on business days. This means that if PayPal sent you money on a holiday or a weekend, you will probably only receive the money in your bank account on the next day that your bank is open. For transfers sent on business days, you should receive the money by the next day. If the transfer was submitted on a business day and you don’t receive the money in your bank account within a couple of days, this probably means that the transfer has failed. Banks take 3-5 business days to inform PayPal about transfers that failed to go through, at which time PayPal will e-mail you about the issue and how to fix it.
What items are prohibited on Curricula Exchange?
This policy is part of our Terms of Use. By selling on Curricula Exchange, you are agreeing to this policy and our Terms of Use.
Curricula Exchange requires all sellers and users to abide by the laws of the jurisdictions in which you are operating and selling. If you are shipping items across international borders, we expect all members to follow the local laws of both the exporting and importing countries.
Therefore, even if an item is illegal in one country but legal in another, it would still be strictly prohibited in Curricula Exchange. Curricula Exchange does not allow any listing that through images or descriptions facilitate or promote illegal acts when applied under a specific context.
Curricula Exchange expects all users to only list items that are legal. All items must not present legal risks to our community, be inconsistent with Curricula Exchange values or harmful to our members.
Why is my product deleted/banned?
If any product does not adhere to the product policies in our terms of use, Curricula Exchange reserves the right to delete/ban it to maintain an appropriate and comfortable environment for all users. Additionally, the marketplace is for classical educators and classical education including traditional Charlotte Mason materials. If your items are not in this product market, it will not be allowed.
How do I begin selling when I haven't sold anything?
Purchasing helps so you can get reviews that way, but if your items are priced to sell and there is a buyer, it will likely sell.
What can be sold on Curricula Exchange?
Curricula Exchange is an exclusive marketplace for classical home and private school educators including Charlotte Mason. Classic books, high quality classical curricula, elective books, and educational supplies that align with these methods and philosophies are allowed on the marketplace. Generally the things there are categories listed for on the marketplace. For specific things not allowed, see our Terms of Use and other policies.
Where do I go for filing a claim with PayPal?
You can read PayPal's policies and file a claim with them here. Claims falling within the protection guidelines have to made within 180 days. Unauthorized purchase claims must be made within 60 days.
What protection is covered with a PayPal protected purchase?
Claims falling in the protected categories must be made within 180 days. Unauthorized purchase claims must be made within 60 days.

These types of claims are protected:
  • - You bought a book, but received a DVD
  • - You bought an item described as “new,” but received something that was used
  • - You purchased 3 items, but only received 2
  • - The item was damaged during shipping
  • - The item is missing major parts (that the seller didn’t report)
  • - You purchased an item described as authentic, but received a knockoff instead
  • - Your order never arrives
  • - You were charged for something you didn't purchase
Not covered:
  • - Custom-made goods that are significantly not as described
  • - Claims after 180 days
  • - Claims after 60 days on unauthorized purchases 
For more specific details about claim information and claim policies, see PayPal's policies here.